All posts in Support

26 Jun 2017

How To Setup Your ShurLok Lock Box

How To Setup Your ShurLok Lock Box

This is a step-by-step guide to help you setup a ShurLok Lock Box. The video will cover everything you need to get started, how to enter the shackle combination, and how to access the key door.

To Get Started You Will Need:

1) A ShurLok Lock Box
2) A Lock Box Setup Card (Found In The Portal)
3) A Paperclip (Do Not Use A Screwdriver)
4) A Pen and Paper (To Write Down Your Combinations)
5) Watch the video below
6) Additional help Shurlok Support


To see the benefits of using a lock box check out an earlier post – Don’t Get Locked Out!.
Pet Gal Susan.

05 May 2017

We Have An App For That!

We Have An App For That

It is with great excitement that we are announcing our most requested feature of all time – A Client Application! Now you can request services, update your information, view and send messages, review and pay invoices right from your phone.

Get The App

You can also download and start using the Client App starting today! Here are the links to download the App:

Get Started With The App

The short video below will help you get set up and going with the Client App. If you require more detailed instructions please read the Client App Help documentation.

Pet Gal Susan.

13 Oct 2015

How Do I Turn On My Phone’s GPS?

How Do I Turn On My Phone’s GPS?

Having your phone’s GPS or Location Services enabled is required when doing all visits. This will allow the clients to view dog walk tracking and appointment start/stop location. These two features were the two most requested features by clients to add to the portal software and we want to make sure they are available. Any visit that is completed without Location Services enabled will be treated as an incomplete appointment.

12 Oct 2015

How Do I Track My Pay?

How Do I Track My Pay?

You can track your pay anytime, simply by logging into the portal and clicking My Pay. Access the following tabs by clicking their links in the center of the page.

10 Oct 2015

How Do I File My Pet Gal Taxes?

How Do I File Taxes On My Pet Gal Earnings?

Filing taxes can be confusing, especially if you have additional income sources like payouts from The Pet Gal. When it comes to reporting your income, here are a few things to keep in mind.