About The Pet Gal | The Pet Gal

OUR STORY

Founded in 2009 by Susan Anderson to provide the same level of pet care as she expected for her pets, The Pet Gal is a family-run with a passion for the welfare and advocacy of animals.

From the beginning, we understood the concerns of pet parents about leaving their fur families because we are Pet Gal clients too. By caring for each pet as we would our own, we’ve provided care for over 5000 satisfied clients and continue to live up to Susan’s original goal with each visit.

Our high standards attract the best caregivers, as many of our sitters started as clients and wanted to become sitters after experiencing our stellar pet care for themselves. Our pet sitters and dog walkers (known as “Pet Gals” and “Pet Guys”) are all highly qualified animal lovers that give the same outstanding care as the original, Pet Gal Susan.

Likewise, each member of our scheduling team started as a pet sitter whose love of pets and customer service went above and beyond. To keep up with growth, our scheduling team expanded from Susan to five additional members. We proudly build our scheduling team from within to guarantee they are experts with both sitters’ and client’s needs.

We believe in continuous improvement is the only way to provide the best services and processes in the industry. We have perfected our service offerings over the years and feel our current servcies best meets our clients’ needs Pet Sitting, Dog Walking, Wedding Pet Attendant, and Pet Taxi. Additionally, we allow our clients to customize each visit so we can provide individualized care for each of their pets.

Along with improving our services, we also continuously refine our use of technology to improve customer service. We are not a tech company trying to provide pet care; However, we are a pet care company that utilizes tech to enhance our clients’ experience. We use the industry-leading app Time To Pet for all communication, scheduling, and payments. We believe that communication is the key to helping pet parents feel comfortable while away from their pets, and we cannot over-communicate. Our clients love seeing and sharing the visit photos of their fur babies.

Our paw print covers the Greater Austin area, Colorado Springs, Fort Collins, Kona, and Waikoloa. We started as a company run by one person, Susan serving only Round Rock, Texas. Word spread quickly about our outstanding care and customer service, and within a few years, we had service areas throughout the Greater Austin Area. We expanded to Colorado Springs in 2018 when a sitter mentioned she would like to relocate and asked if Susan would be willing to grow the company to support her move. Being a huge fan of Colorado, Susan said yes, and The Pet Gal Colorado Springs was born. After several years of managing the company from an office, Susan decided she could do it remotely; she threw a dart at a map and struck Kona, Hawaii. A year later, The Pet Gal Kona was launched, followed by The Pet Gal Waikoloa in 2020. The expansion continues in 2021 with The Pet Gal Fort Collins.

Though The Pet Gal has seen a lot of success and growth over the years, our goal remains the same as on day one, to provide top-quality pet care, allowing clients to leave their pets worry-free, knowing their pets are taken care of like they are at home.

WHAT WE BELIEVE

We believe you love your pets as much as we love ours. We believe in developing a trusting relationship with our clients and a unique bond with their pets. We believe in creating a guilt-free experience for our clients when they’re apart from their pets. We believe a locally run business can provide better, more personalized pet care than large franchises. We believe it is our responsibility to ensure you feel confident leaving your pets and home in our care by backing each visit with a $2 million insurance policy.

WHO WE ARE

Professional dog trainers. Veterinary technicians. Animal rescue volunteers. Our pet sitters and dog walkers come from all walks of life, but all have one thing in common – an unbridled passion for animals. Pet Gals undergo a rigorous interview process, a thorough background check, and one-on-one orientation before taking on their first visit alone. Every Pet Gal sitter is required to continue their education by attending animal behavior classes and renewing their pet CPR and first aid certification annually. This stringent hiring and education process means our clients are partnering with professional, smart, motivated, and highly responsible pet sitters and dog walkers.

Meet Our Owner

Susan Anderson
Susan AndersonOwner
I worked in telecom, banking, and semiconductors; however, my passion is pets! I quit the corporate world to follow my dream of owning a business tending to the welfare and advocacy of animals. Since I was little, I always brought home bunnies, cats, and dogs. I spent hours during summer breaks looking for critters under […]
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Meet Our Team

Katie J.
Katie J.Pet Gal Round Rock
Hello! My name is Katie, and I live in Round Rock with my husband, two daughters, and two dogs. I am from Lubbock, TX, and graduated from Texas Tech University. We have lived in the Austin area for just under 2 years, but I love it already. I am a teacher full time, but I […]
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    Suzy E.
    Suzy E.Pet Gal Round Rock
    My name is Suzy Elledge. My love for pets sparked me to enter the wonderful world of pet sitting and dog walking. As a kid, I grew up with a household of furry friends – from lots of cats and dogs to have had bunnies at one time! I completely understand how much joy pets […]
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      Lindsey O.
      Lindsey O.Pet Gal Leander
      I was born and raised in the great city of Austin and now reside in Leander with my wonderful husband, my precious little girl Kenzie and our 4 amazing dogs/babies. I also serve in leadership with other non-profit animal organizations, so it is my whole world and passion. I know the feeling of wanting to […]
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        Trish C.
        Trish C.Pet Gal Lakeway
        I am very excited to represent The Pet Gal as a pet sitter in Lakeway. I have one Maltese/Shitzu and a grand dog, Sushi, a 2 1/2 yr old Siberian Husky. I love all animals and am thrilled to spend time with those in my community of Lakeway! Pet CPR & First Aid Training Canine […]
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          Claudia C.
          Claudia C.Pet Gal Lakeway
          Hi, my name is Claudia, and I was born and raised in Lima, Peru. I had the privilege of living on a big property in Lima and being surrounded by many different animals, including dogs, cats, birds, llamas, and snakes. When I moved to Texas, I decided to continue my love for animals; however, it […]
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            Susan S.
            Susan S.Pet Gal Hutto
            Howdy! My name is Susan and I am thrilled to be a Pet Gal. I grew up in the bayous of South Louisiana but have lived in the Austin area for 20 years. I graduated from Texas A&M University with a degree in Health Education and love learning and sharing ways to be physically, mentally […]
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              Debbie M.
              Debbie M.Pet Gal Cedar Park & Scheduler
              If there were ever a time in my life when I didn’t have a pet, I don’t remember it! As a little girl, I had a dog and a goldfish. (Probably more than one, but I didn’t know the difference!) As I grew up, I added more dogs, parakeets, and cats. In recent years, I […]
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                Lindsay K.
                Lindsay K.Pet Gal Georgetown
                Hello, my name is Lindsay, and I have lived in Georgetown most of my life. Being the daughter of a longtime Georgetown veterinarian, my exposure to pets and their care was plentiful, starting from a young child. This wonderful upbringing has led to my career choice in the veterinary industry as a licensed veterinary technician […]
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                  Lori W.
                  Lori W.Pet Gal Kona
                  Hello fur parents! My name is Lori, and I’m originally from Virginia. After a decade in sunny Southern California, I moved to the Big Island in Hawaii. I have worked with a variety of animals in my career, including sea turtles, seals, dolphins, birds of prey, reptiles and, most importantly, dogs and cats! I rescued […]
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                    Ann O.
                    Ann O.Pet Gal Cedar Park
                    Hi, my name is Ann, and I’m looking forward to meeting your pet family! I’m a long-time Austin resident, having remained here in Central Texas after completing undergraduate and graduate school at The University of Texas. My full-time job as a clinical social worker supports my mission to provide service and care to others, and […]
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                      Chelsea C.
                      Chelsea C.Pet Gal Round Rock
                      I’m Chelsea. A Texas Country girl just moved to Round Rock. I’m a full-time Pet Gal and Dog Mom to Jax, my 9-year-old terrier mix. I grew up helping my parents with our cats and dogs, horses, cows, chickens, and more. I love animals and have always cared about their welfare. I participated in FFA […]
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                        Elizabeth B.
                        Elizabeth B.Pet Gal - North Austin
                        Hi, my name is Elizabeth Bono. I was born in Austin then moved to North Carolina, but I moved back to Austin in 2014. I have grown up with at least one pet in the house at all times. I currently own an adorable puppy named Oahu who is the most energetic dog I have […]
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                          Wanda L.
                          Wanda L.Pet Gal Georgetown
                          I was born and raised in Berwick, PA. I moved to Texas in the late ’80s because I was stationed at Fort Hood while in the Army. I have always had a passion for animals, which I learned while growing up on a farm. My husband and I started rescuing dogs about 30 years ago. […]
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                            Angela H.
                            Angela H.Pet Gal Leander
                            Hello to all of my fellow pet parents! My name is Angela, and I am excited to join The Pet Gal team! I am a mom to three puppers, Lincoln (Chocolate Lab, 12), Addie (Boston terrier, 11), and Cooper (Chorkie, 2). They truly are mine and my husband’s entire world! I have been a client […]
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                              Anally C.
                              Anally C.Pet Gal Pflugerville
                              Hello, my name is Anally! I’m originally from Mexico but grew up in Texas. I grew up surrounded by dogs and have always adored animals. I think it’s incredible how much animals can connect and help us in our healing journey. They care for and love us, and we, in turn, should love and take […]
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                                Ginger A.
                                Ginger A.Pet Gal Cedar Park
                                I grew up in a small town in Oregon before moving to Mexico for ten years and finally landing here in the Austin area. I am a very busy mother of three wonderfully outgoing, energetic human children. I have always loved animals of all shapes and sizes. Growing up, I actively participated in 4-h, showing […]
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                                  Sam C.
                                  Sam C.Pet Gal Kona
                                  Aloha! My name is Samantha, and I was born and raised on the Big Island, Hawaii! I grew up an only child surrounded by all my pets, from dogs and cats to chickens and pigs! To me, they were just like family! My love for animals only grew into adulthood, and now one of my […]
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                                    Lesley M.
                                    Lesley M.Pet Gal Central Austin
                                    Hi there Austin Animal Lovers! My name is Lesley. I have lived in Austin for the last 12 years. I am a nurse by trade, and I love to care for animals as much as I love to care for people. One of my favorite things about Austin is how animal-friendly it is and how […]
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                                      Bre C.
                                      Bre C.Pet Gal Kona
                                      Hey there pet parents! My name is Bre! I’ve spent most of my life right in Kailua-Kona, Hawaii. This island has always been my home. I live with my fiance and my doxie/terrier (Freddie) and my large black cat (Hades). Taking care of animals gives me a passion and a drive that I haven’t known […]
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                                        Lorraine G.
                                        Lorraine G.Pet Gal Colorado Springs
                                        Hey there! My name is Lorraine, and I’ve been with The Pet Gal since January 2018. I’m a Texas native, born in the small town of Laredo, Texas. I recently moved to Colorado Springs in late October for a change in pace, I’ve always been an outdoors kind of gal, and Colorado has such beautiful […]
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                                          Amy R.
                                          Amy R.Pet Gal Central Austin
                                          I am Amy Rojas. An AF Veteran currently enrolled at UT Austin for Interior Design. I have lived all over the world and always had pets, including dogs and horses, through all of the adventures. I don’t have a lot of free time these days because of school, but I do enjoy swimming, and I’m […]
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                                            Ieshia J.
                                            Ieshia J.Pet Gal Round Rock
                                            Hello, my name is Ieshia. I am a stay-at-home Mom. I spend most of my time with my family, including our chocolate lab, Ellie, our Jack Russell Stella, and our black cat, Ms. Penelope. My husband’s free time is spent at our Ranches. We raise Black Angus cattle. I am his “ranch hand” who usually […]
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                                              Tiphany M.
                                              Tiphany M.Pet Gal Waikoloa
                                              Aloha everyone! I’m excited to be a part of The Pet Gal team and be able to take care of your fur babies. The Big Island has felt like home since I first visited in 2005 and my husband and I finally made our dream of living here a reality about 5 years ago. I […]
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                                                Brian L.
                                                Brian L.Pet Guy Georgetown
                                                I grew up in the midwest and, shortly after high school, joined the military serving in the U.S. Army. I met my wife and fellow Pet Gal Wanda 30 years ago while attending a leadership course in Fort Hood, Texas, and realized our shared passion for rescuing troubled animals. After ten years of service, I […]
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                                                  Kai V.
                                                  Kai V.Pet Sitter Pflugerville
                                                  Hello, fellow animal lovers & pet parents! I’m Pet Sitter Kia. I spent most of my life in southeast Michigan before my spouse and I moved to Austin, Texas, in 2016! We found that we loved the area so much that we bought a house & settled in Pflugerville in 2017. We currently reside with […]
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                                                    Jamie F.
                                                    Jamie F.Pet Gal North Austin
                                                    Hello, my fellow pet parents. My name is Jamie. I have adored animals for as long as I can remember. My parents had a cat and dog when I was very young, but my dad was never a big animal fan. As a small kid, I pestered them long enough that they finally gave in […]
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                                                      Noreen B.
                                                      Noreen B.Pet Gal Waikoloa
                                                      Pet CPR & First Aid Training Cat Behavior Certification COVID-19 Vaccinated
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                                                        Shelly S.
                                                        Shelly S.Pet Gal Round Rock
                                                        Hello to all my Pet Moms and Pet Dads, my name is Shelly. I’m a proud owner of three dogs I have a 10 pound little Snorkie named Shadow, a Pugalier name Crumpet and an Eurasier named Nanook. All my dogs have been found and rescued. My dog Crumpet only had the ability to walk […]
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                                                          Stephanie V.
                                                          Stephanie V.Pet Gal North Austin
                                                          Hi, my name is Stephanie and I am so happy to be a part of the Pet Gal team! Before I joined my three dogs and I were clients and love our pet sitter. I am from Beaumont, Texas, and have lived in AK and OR. I moved back to Austin, TX 15 years ago. […]
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                                                            Jason F.
                                                            Jason F.Pet Guy South Austin
                                                            Hi! My name is Jason. I am a native Austinite, former small business owner, entertainer, meditator, ordained minister, and animal fanatic! As you might have guessed, I have many passions and interests, but nothing gives me greater pleasure and meaning than giving lots of love and care to animals in need and the beloved pets […]
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                                                              Maria L.
                                                              Maria L.Pet Gal North Austin
                                                              I moved to Austin in 2014 and am proud to call it home! I was born in the USSR, and my parents migrated to the USA in 2000. I grew up with pets in our household and have always been around animals. I love getting to know each of their personalities and their funny quirks. […]
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                                                                Amy R.
                                                                Amy R.Pet Gal Fort Collins
                                                                I have owned several pets throughout the years and believe in positive reinforcement. I love all animals and want to advocate for them. I will love your animals like they are my own. Pet CPR & First Aid Training Canine Body Language Cat Behavior Certification
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                                                                  Amalie F.
                                                                  Amalie F.Pet Gal Colorado Springs
                                                                  Hi, I’m Amalie, and I am ever so excited to be a part of the Pet Gal team! I was born and raised here in Colorado and have been in the Springs for almost ten years now. I cannot imagine life without the Rocky Mountains at my side! I live downtown with my entertaining cat, […]
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                                                                    Randa A.
                                                                    Randa A.Pet Gal Round Rock
                                                                    I moved to Austin from California in 1st grade and grew up in “South” Austin. Once married, I moved to Pflugerville for 10 years to raise my young family, and then we moved to Cedar Park/Leander to raise our teens! I am married to my best friend, and we have three children, one at Southwestern […]
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                                                                      Clare S.
                                                                      Clare S.Wedding Pet Coordinator
                                                                      As the Wedding Pet Coordinator for The Pet Gal, I cherish helping couples accomplish their dream of featuring their fur family in their wedding. Our couple’s love stories always inspire me, and I feel honored to help them create a wedding that includes their fur family and speaks to the uniqueness of their story! I […]
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                                                                        Jeff B.
                                                                        Jeff B.Pet Guy Austin
                                                                        Hey Howdy Hi Y’all! I’m Jeff. Although I’ve lived in Austin for the majority of my life, I grew up in Nebraska; fortunate to have the opportunity to care for a wide variety of animals; dogs, cats, fish, hamsters, guinea pigs, parakeets, horses, chinchillas, and, most recently, bearded dragons. Time spent with animals is my […]
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                                                                          Allison R.
                                                                          Allison R.Pet Gal South Austin
                                                                          Pets have always been a huge part of my life. At 12 years old, I started working at my dad’s veterinarian clinic during the summers to discover my compassion for animals. I was born and raised in Sugar Land, TX, and after graduating from Texas A&M with a teaching degree, I moved to Austin in […]
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                                                                            Renada S.
                                                                            Renada S.Pet Gal North Austin
                                                                            Hi, I’m Pet Gal Renada! I moved to the Austin area in 2016, but I’m a Midwesterner by heart! I’m proud to say that before moving to Austin, in 2015, I fought and won to have the BDL/BSL removed from the books in Juneau, Wisconsin! It was a joyous occasion for Shadow and me! I’ve […]
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                                                                              Jennifer I.
                                                                              Jennifer I.Scheduler
                                                                              The Pet Gal’s first full-time employee, Jennifer, is a Wisconsin native, animal-loving, country girl at heart. Growing up on her family’s pig farm, she had every type of pet in her house from their family dog, Jake, to multiple hamsters, and even turtles! Jennifer remembers weekend trips to her aunt’s house where she would spend […]
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                                                                                Bailey H.
                                                                                Bailey H.Pet Gal Austin
                                                                                Hey, I’m Bailey! I moved to Austin in mid-2017 and have been in love with the city since. I have also always loved pets of all sorts, having grown up all my life with them. Animals seem to make for the most loving and loyal companions you could ask for! It’s worked out perfectly that […]
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                                                                                  Kelly O.
                                                                                  Kelly O.Pet Gal Round Rock
                                                                                  Hi pet moms and dads! My name is Kelly Oliver. I am originally from Albany, New York, and have lived in Round Rock for the past 18 years. I recently retired after 27 years of being a Juvenile Probation Officer. Before that, I was in the Army working in the Intelligence field. I am a […]
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                                                                                    Tammie B.
                                                                                    Tammie B.Pet Gal Round Rock
                                                                                    My name is Tammie Brandon, and animal lover doesn’t begin to describe how much I adore animals of all kinds. I grew up in East Texas. Our family always had cats, dogs, rabbits, and even horses. My family and I moved to the Round Rock area in 2014 from Houston and fell in love. I […]
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                                                                                      Chris J.
                                                                                      Chris J.Pet Guy North Austin
                                                                                      Hi Austin Pet Lovers! My name is Chris, and I’ve lived in Austin for about 8 years. I have had pets of all kinds my whole life, including my 13-year-old cat Sophie and my 6-year-old Chow mix dog Ralph. I worked in inside sales for many years but had always felt unfulfilled by the office […]
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                                                                                        Lynsi M.
                                                                                        Lynsi M.Pet Gal Colorado Springs
                                                                                        I’m Lynsi-Anne from Louisiana, raised in the beautiful four corners of Colorado, Arizona, New Mexico, and Utah. Where I’m from, you could travel twenty minutes north and be in the Great Colorado Mountains, thirty minutes east and at our Farmington Lake, drive two hours south to view the Continental Divide, or an hour to the […]
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                                                                                          Shelbie C.
                                                                                          Shelbie C.Pet Gal Austin
                                                                                          Hi, I’m Shelbie! I grew up caring for farm animals, and I have years of experience handling cats and dogs. Spending time with animals and getting to know their personalities brings me joy! At home, I have two kitties who love to play and watch birds out the window. I look forward to meeting your […]
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                                                                                            Marie M.
                                                                                            Marie M.Pet Gal Kona
                                                                                            My husband and I have lived in Hawaii for 15 years now. I have always loved animals and grew up with quite an assortment of dogs, cats, bunnies, fish, birds, reptiles, and horses. Bird watching has become one of my hobbies and volunteering for AdvoCATS Hawaii, which helps control the feral cat population on the […]
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                                                                                              Tamara S.
                                                                                              Tamara S.Pet Gal Tamara Colorado Springs
                                                                                              Hi, I am Pet Gal Tamara. My husband and I moved to beautiful Colorado Springs almost 5 years ago. We have been married for 21 years and have 2 kids, Brenna, 20 years old, and Reece, 15 years old. I love skiing, hiking, swimming, cooking, animals, and most of all, dogs. I have been volunteering […]
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                                                                                                Nikki C.
                                                                                                Nikki C.Pet Gal Round Rock
                                                                                                Hi, my name is Nikki, I live in Round Rock, Texas with my husband Robb, my teenage son, Jack, and my two sweet pups, Murphy and Annie. I graduated from Cameron University in Lawton, Oklahoma with an accounting degree and have been working in that field for the last 20 years. In my free time, […]
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                                                                                                  Erika L.
                                                                                                  Erika L.Pet Gal South Austin
                                                                                                  Howdy! My name is Erika. I am an animal lover, a bookworm, and a born-and-bred Texan. I have lived all over the Lone Star State and even went to Colorado for a while, but I decided to come back, settle down and raise my family in our beautiful capital. I have a 5-year-old little girl […]
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                                                                                                    Stephanie V.
                                                                                                    Stephanie V.Pet Gal Leander
                                                                                                    Hi, my name is Stephanie. I am excited to be part of the Pet Gal team! I have lived in the Austin area for over 20 years now. My husband and I are parents to 3 wonderful adult children. Our family currently has dogs, cats, chickens, and a potbellied pig as pets. Our pets are […]
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                                                                                                      Kristen G.
                                                                                                      Kristen G.Pet Gal Georgetown
                                                                                                      Well hello there, my name is Kristen! I was born and raised in Odessa, Texas, and moved to the greater Austin area 8 years ago. I grew up rescuing any animal I could, raising litters of kittens, and even having my own dog walking business at 12 years old. I recently got married this past […]
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                                                                                                        Amanda C.
                                                                                                        Amanda C.Pet Gal South Austin
                                                                                                        After relocating to Austin, I started working at an animal hospital, then moved to an emergency animal hospital for 5 years. I loved caring for animals so much and wanted to broaden to child care, so I decided to become an elementary school teacher. I taught for years and came back to pet care because […]
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                                                                                                          Kimi S.
                                                                                                          Kimi S.Pet Gal North Austin
                                                                                                          I have over 10 years of experience working with and caring for animals. I grew up on a homestead in west Texas with lots of different animals. I moved to Austin in 2017, where I currently have 2 dogs, 1 cat, and a very diverse garden. I started working with animals at a grooming shop […]
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                                                                                                            Sarah P.
                                                                                                            Sarah P.Pet Gal Pflugerville
                                                                                                            Hi there! My name is Sarah, and I am most passionate about servicing pets and their parents. I grew up on a small ranch in Texas and moved to Austin for college. I recently adopted a pup named Ginger, giving me regular opportunities to practice patience and understanding. My pet training tactic is patience, positive […]
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                                                                                                              Stephen J.
                                                                                                              Stephen J.Pet Guy Colorado Springs
                                                                                                              Hi, I’m Stephen, here to help take care of your pets. I like interacting with animals of all kinds and have experience ranging from aquaponic and smart horticultural systems to working as a paramedic. I hope to meet your pet soon! Pet CPR & First Aid Training
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