About The Pet Gal | The Pet Gal

OUR STORY

Founded in 2009 by Susan Anderson to provide the same level of pet care as she expected for her pets, The Pet Gal is a family-run with a passion for the welfare and advocacy of animals.

From the beginning, we understood the concerns of pet parents about leaving their fur families because we are Pet Gal clients too. By caring for each pet as we would our own, we’ve provided care for over 5000 satisfied clients and continue to live up to Susan’s original goal with each visit.

Our high standards attract the best caregivers, as many of our sitters started as clients and wanted to become sitters after experiencing our stellar pet care for themselves. Our pet sitters and dog walkers (known as “Pet Gals” and “Pet Guys”) are all highly qualified animal lovers that give the same outstanding care as the original, Pet Gal Susan.

Likewise, each member of our scheduling team started as a pet sitter whose love of pets and customer service went above and beyond. To keep up with growth, our scheduling team expanded from Susan to five additional members. We proudly build our scheduling team from within to guarantee they are experts with both sitters’ and client’s needs.

We believe in continuous improvement is the only way to provide the best services and processes in the industry. We tried several different services over the year but feel our current offering best meets our clients’ needs Pet Sitting, Dog Walking, Wedding Pet Attendant, and Pet Taxi. Additionally, we allow our clients to customize each visit so we can provide individualized care for each of their pets.

Along with improving our services, we also continuously refine our use of technology to improve customer service. We are not a tech company trying to provide pet care; However, we are a pet care company that utilizes tech to enhance our clients’ experience. We use the industry-leading app Time To Pet for all communication, scheduling, and payments. We believe that communication is the key to helping pet parents feel comfortable while away from their pets, and we cannot over-communicate. Our clients love seeing and sharing the visit photos of their fur babies.

Our paw print covers the Greater Austin area, Colorado Springs, Fort Collins, Kona, and Waikoloa. We started as a company run by one person, Susan serving only Round Rock, Texas. Word spread quickly about our outstanding care and customer service, and within a few years, we had service areas throughout the Greater Austin Area. We expanded to Colorado Springs in 2018 when a sitter mentioned she would like to relocate and asked if Susan would be willing to grow the company to support her move. Being a huge fan of Colorado, Susan said yes, and The Pet Gal Colorado Springs was born. After several years of managing the company from an office, Susan decided she could do it remotely; she threw a dart at a map and struck Kona, Hawaii. A year later, The Pet Gal Kona was launched, followed by The Pet Gal Waikoloa in 2020. The expansion continues in 2021 with The Pet Gal Fort Collins.

Though The Pet Gal has seen a lot of success and growth over the years, our goal remains the same as on day one, to provide top-quality pet care, allowing clients to leave their pets worry-free, knowing their pets are taken care of like they are at home.

WHAT WE BELIEVE

We believe you love your pets as much as we love ours. We believe in developing a trusting relationship with our clients and a unique bond with their pets. We believe in creating a guilt-free experience for our clients when they’re apart from their pets. We believe a locally run business can provide better, more personalized pet care than large franchises. We believe it is our responsibility to ensure you feel confident leaving your pets and home in our care by backing each visit with a $2 million insurance policy.

WHO WE ARE

Professional dog trainers. Veterinary technicians. Animal rescue volunteers. Our pet sitters and dog walkers come from all walks of life, but all have one thing in common – an unbridled passion for animals. Pet Gals undergo a rigorous interview process, a thorough background check, and one-on-one orientation before taking on their first visit alone. Every Pet Gal sitter is required to continue their education by attending animal behavior classes and renewing their pet CPR and first aid certification annually. This stringent hiring and education process means our clients are partnering with professional, smart, motivated, and highly responsible pet sitters and dog walkers.

Meet Our Owner

Susan Anderson
Susan AndersonOwner
I worked in telecom, banking, and semiconductors; however, my passion is pets! I quit the corporate world to follow my dream of owning a business tending to the welfare and advocacy of animals. Since I was little, I always brought home bunnies, cats, and dogs. I spent hours during summer breaks looking for critters under […]
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Meet Our Team

Chelsea C.
Chelsea C.Pet Gal Round Rock
I’m Chelsea. A Texas Country girl just moved to Round Rock. I’m a full-time Pet Gal and Dog Mom to Jax, my 9-year-old terrier mix. I grew up helping my parents with our cats and dogs, horses, cows, chickens, and more. I love animals and have always cared about their welfare. I participated in FFA […]
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    Lynsi M.
    Lynsi M.Pet Gal Colorado Springs
    I’m Lynsi-Anne from Louisiana, raised in the beautiful four corners of Colorado, Arizona, New Mexico, and Utah. Where I’m from, you could travel twenty minutes north and be in the Great Colorado Mountains, thirty minutes east and at our Farmington Lake, drive two hours south to view the Continental Divide, or an hour to the […]
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      Jennifer I.
      Jennifer I.Scheduler
      The Pet Gal’s first full-time employee, Jennifer, is a Wisconsin native, animal-loving, country girl at heart. Growing up on her family’s pig farm, she had every type of pet in her house from their family dog, Jake, to multiple hamsters, and even turtles! Jennifer remembers weekend trips to her aunt’s house where she would spend […]
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        Susan S.
        Susan S.Pet Gal Hutto
        Howdy! My name is Susan and I am thrilled to be a Pet Gal. I grew up in the bayous of South Louisiana but have lived in the Austin area for 20 years. I graduated from Texas A&M University with a degree in Health Education and love learning and sharing ways to be physically, mentally […]
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          Jason F.
          Jason F.Pet Guy South Austin
          Hi! My name is Jason. I am a native Austinite, former small business owner, entertainer, meditator, ordained minister, and animal fanatic! As you might have guessed, I have many passions and interests, but nothing gives me greater pleasure and meaning than giving lots of love and care to animals in need and the beloved pets […]
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            Tiffany J.
            Tiffany J.Pet Gal North Austin
            My name is Tiffany and I have lived in Williamson County for the last 26 years where my husband Shane and I have raised our daughter Kaylei 21yrs old. We also have 3 Great Danes Vivian 5yrs old, and her two sons Beau 3yrs old and Zeus 2yrs old who is deaf and has some […]
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              Amy R.
              Amy R.Pet Gal Central Austin
              I am Amy Rojas. An AF Veteran currently enrolled at UT Austin for Interior Design. I have lived all over the world and always had pets, including dogs and horses, through all of the adventures. I don’t have a lot of free time these days because of school, but I do enjoy swimming, and I’m […]
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                Kristin V.
                Kristin V.Pet Gal Pflugerville
                Hello, fellow animal lovers & pet parents! I’m Kristin. I spent most of my life in southeast Michigan before my spouse and I moved to Austin, Texas, in 2016! We found that we loved the area so much that we bought a house & settled in Pflugerville in 2017. We currently reside with 3 wonderful […]
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                  Lorraine G.
                  Lorraine G.Pet Gal Colorado Springs
                  Hey there! My name is Lorraine and I’ve been with The Pet Gal since January 2018. I’m a Texas native; born in the small town of Laredo Texas. I recently moved to Colorado Springs in late October for a change in pace, I’ve always been an outdoors kinda gal and Colorado has such beautiful spots […]
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                    Maria L.
                    Maria L.Pet Gal North Austin
                    I moved to Austin in 2014 and am proud to call it home! I was born in the USSR, and my parents migrated to the USA in 2000. I grew up with pets in our household and have always been around animals. I love getting to know each of their personalities and their funny quirks. […]
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                      Debbie M.
                      Debbie M.Pet Gal Cedar Park & Scheduler
                      If there were ever a time in my life when I didn’t have a pet, I don’t remember it! As a little girl, I had a dog and a goldfish. (Probably more than one, but I didn’t know the difference!) As I grew up, I added more dogs, parakeets, and cats. In recent years, I […]
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                        Shelly S.
                        Shelly S.Pet Gal Round Rock
                        Hello to all my Pet Moms and Pet Dads, my name is Shelly. I’m a proud owner of three dogs I have a 10 pound little Snorkie named Shadow, a Pugalier name Crumpet and an Eurasier named Nanook. All my dogs have been found and rescued. My dog Crumpet only had the ability to walk […]
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                          Tabitha G.
                          Tabitha G.Pet Gal Round Rock & Scheduler
                          I was born and raised in Austin and have been an Austinite ever since. Animals are my passion. I started an animal rescue in 2011 to help animals that are often overlooked in high kill shelters. Our rescue also specializes in special needs and behavioral cases. I love working with animals that need a bit […]
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                            Lindsey O.
                            Lindsey O.Pet Gal Leander
                            I was born and raised in the great city of Austin and now reside in Leander with my wonderful husband, my precious little girl Kenzie and our 4 amazing dogs/babies. I also serve in leadership with other non-profit animal organizations, so it is my whole world and passion. I know the feeling of wanting to […]
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                              Bre C.
                              Bre C.Pet Gal Kona
                              Hey there pet parents! My name is Bre! I’ve spent most of my life right in Kailua-Kona, Hawaii. This island has always been my home. I live with my fiance and my doxie/terrier (Freddie) and my large black cat (Hades). Taking care of animals gives me a passion and a drive that I haven’t known […]
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                                Allison R.
                                Allison R.Pet Gal South Austin
                                Pets have always been a huge part of my life. At 12 years old, I started working at my dad’s veterinarian clinic during the summers to discover my compassion for animals. I was born and raised in Sugar Land, TX, and after graduating from Texas A&M with a teaching degree, I moved to Austin in […]
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                                  Lesley M.
                                  Lesley M.Pet Gal Central Austin
                                  Hi there Austin Animal Lovers! My name is Lesley. I have lived in Austin for the last 12 years. I am a nurse by trade, and I love to care for animals as much as I love to care for people. One of my favorite things about Austin is how animal-friendly it is and how […]
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                                    Amanda C.
                                    Amanda C.Pet Gal South Austin
                                    After relocating to Austin, I started working at an animal hospital, then moved to an emergency animal hospital for 5 years. I loved caring for animals so much and wanted to broaden to child care, so I decided to become an elementary school teacher. I taught for years and came back to pet care because […]
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                                      Patricia M.
                                      Patricia M.Pet Gal - Pflugerville
                                      I recently moved here from Illinois, and I would love to look after your fur babies. I moved down here to go to school, but I’m available almost every morning and early afternoons. I have spent my whole life taking care of animals, and I am looking forward to doing so again for you! Pet […]
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                                        Tamara S.
                                        Tamara S.Pet Gal Tamara Colorado Springs
                                        Hi, I am Pet Gal Tamara. My husband and I moved to beautiful Colorado Springs almost 5 years ago. We have been married for 21 years and have 2 kids, Brenna, 20 years old, and Reece, 15 years old. I love skiing, hiking, swimming, cooking, animals, and most of all, dogs. I have been volunteering […]
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                                          Nikki C.
                                          Nikki C.Pet Gal Round Rock
                                          Hi, my name is Nikki, I live in Round Rock, Texas with my husband Robb, my teenage son, Jack, and my two sweet pups, Murphy and Annie. I graduated from Cameron University in Lawton, Oklahoma with an accounting degree and have been working in that field for the last 20 years. In my free time, […]
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                                            Elizabeth B.
                                            Elizabeth B.Pet Gal - North Austin
                                            Hi, my name is Elizabeth Bono. I was born in Austin then moved to North Carolina, but I moved back to Austin in 2014. I have grown up with at least one pet in the house at all times. I currently own an adorable puppy named Oahu who is the most energetic dog I have […]
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                                              Kimi S.
                                              Kimi S.Pet Gal North Austin
                                              I have over 10 years of experience working with and caring for animals. I grew up on a homestead in west Texas with lots of different animals. I moved to Austin in 2017, where I currently have 2 dogs, 1 cat, and a very diverse garden. I started working with animals at a grooming shop […]
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                                                Bernie G.
                                                Bernie G.Pet Guy Central Austin
                                                My name is Bernie, and I just moved to Austin from Mexico City. I had a corporate job in the Consumer Products industry. I have always loved being around animals, so this is a natural step for me. I grew up having all kinds of animals: snakes, salamanders, tarantulas, scorpions, a rooster, birds, and of […]
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                                                  Randa A.
                                                  Randa A.Pet Gal Round Rock
                                                  I moved to Austin from California in 1st grade and grew up in “South” Austin. Once married, I moved to Pflugerville for 10 years to raise my young family, and then we moved to Cedar Park/Leander to raise our teens! I am married to my best friend, and we have three children, one at Southwestern […]
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                                                    Katie J.
                                                    Katie J.Pet Gal Round Rock
                                                    Hello! My name is Katie, and I live in Round Rock with my husband, two daughters, and two dogs. I am from Lubbock, TX, and graduated from Texas Tech University. We have lived in the Austin area for just under 2 years, but I love it already. I am a teacher full time, but I […]
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                                                      Kathleen S.
                                                      Kathleen S.Pet Gal Hutto & Scheduler
                                                      My Okie heart is full of love for all fur creatures, big or small! After marrying a Texan, I relocated to the Austin area from Southern Oklahoma 5 years ago. We were blessed when we found our Anna Bell at a shelter and have enjoyed having her as our fur-child for the last 4 years. […]
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                                                        Noreen B.
                                                        Noreen B.Pet Gal Waikoloa
                                                        Pet CPR & First Aid Training Cat Behavior Certification COVID-19 Vaccinated
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                                                          Devin K.
                                                          Devin K.Pet Gal Cedar Park
                                                          My name is Devin; I’ve worked with animals of all shapes and sizes for most of my life. I have a blind lab chow mix named Nikita, who has been a part of my family for about nine years. I love helping each client know that their pet is in good, caring hands. Pet CPR […]
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                                                            Jeff B.
                                                            Jeff B.Pet Guy Austin
                                                            Hey Howdy Hi Y’all! I’m Jeff. Although I’ve lived in Austin for the majority of my life, I grew up in Nebraska; fortunate to have the opportunity to care for a wide variety of animals; dogs, cats, fish, hamsters, guinea pigs, parakeets, horses, chinchillas, and, most recently, bearded dragons. Time spent with animals is my […]
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                                                              Suzy E.
                                                              Suzy E.Pet Gal Round Rock
                                                              My name is Suzy Elledge. My love for pets sparked me to enter the wonderful world of pet sitting and dog walking. As a kid, I grew up with a household of furry friends – from lots of cats and dogs to have had bunnies at one time! I completely understand how much joy pets […]
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                                                                Lindsay K.
                                                                Lindsay K.Pet Gal Georgetown
                                                                Hello, my name is Lindsay, and I have lived in Georgetown most of my life. Being the daughter of a longtime Georgetown veterinarian, my exposure to pets and their care was plentiful, starting from a young child. This wonderful upbringing has led to my career choice in the veterinary industry as a licensed veterinary technician […]
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                                                                  Malene P.
                                                                  Malene P.Pet Gal Austin
                                                                  My name is Malene, and I am from Copenhagen, Denmark but have resided in Austin, TX, for the last two years. I am super excited to be part of the Pet Gal team and take care of all your sweet companions! Since I knew how to crawl, I have loved animals in all shapes and […]
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                                                                    Ann O.
                                                                    Ann O.Pet Gal Cedar Park
                                                                    Hi, my name is Ann, and I’m looking forward to meeting your pet family! I’m a long-time Austin resident, having remained here in Central Texas after completing undergraduate and graduate school at The University of Texas. My full-time job as a clinical social worker supports my mission to provide service and care to others, and […]
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                                                                      Susan D.
                                                                      Susan D.Pet Gal North Austin
                                                                      Hi! My name is Susan and I’ve grown up around dogs all my life. I am a true animal and nature lover! I’m attentive, responsible, and nurturing. Your pet will receive the utmost care from me during our time together. I will always give extra love and attention to your fur-baby taking great care to […]
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                                                                        Ginger A.
                                                                        Ginger A.Pet Gal Cedar Park
                                                                        I grew up in a small town in Oregon before moving to Mexico for ten years and finally landing here in the Austin area. I am a very busy mother of three wonderfully outgoing, energetic human children. I have always loved animals of all shapes and sizes. Growing up, I actively participated in 4-h, showing […]
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                                                                          Shelbie C.
                                                                          Shelbie C.Pet Gal Austin
                                                                          Hi, I’m Shelbie! I grew up caring for farm animals, and I have years of experience handling cats and dogs. Spending time with animals and getting to know their personalities brings me joy! At home, I have two kitties who love to play and watch birds out the window. I look forward to meeting your […]
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                                                                            Joy V.
                                                                            Joy V.Wedding Pet Coordinator
                                                                            A retail and customer service leader by trade and originally a New York transplant, I currently serve as manager of The Pet Gal’s Wedding Pet Attendant services, a highly unique set of services that enables brides and grooms to have their pets be part of their wedding, guilt free. The team and I have partnered […]
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                                                                              Tammie B.
                                                                              Tammie B.Pet Gal Round Rock
                                                                              My name is Tammie Brandon, and animal lover doesn’t begin to describe how much I adore animals of all kinds. I grew up in East Texas. Our family always had cats, dogs, rabbits, and even horses. My family and I moved to the Round Rock area in 2014 from Houston and fell in love. I […]
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                                                                                Barb D.
                                                                                Barb D.Pet Gal - Colorado Springs
                                                                                Barb Dodge is a Buckeye, but is very happy to be living in Colorado Springs! She began dog walking and pet sitting in 2013 after retiring from teaching. Labradors, Mastiffs, cats, bearded dragons, various pocket pets, and even a squirrel monkey have been part of her life from a young age! When asked why she […]
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                                                                                  Sara S.
                                                                                  Sara S.Pet Gal South Austin
                                                                                  Hi, my name is Sara and I’m so happy to be a part of the Pet Gal team! For the last five years I was working in New York at a desk job and decided that lifestyle was just not for me; it left me feeling trapped and unfulfilled. I decided to escape the grind […]
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                                                                                    Stephen J.
                                                                                    Stephen J.Pet Guy Colorado Springs
                                                                                    Hi, I’m Stephen, here to help take care of your pets. I like interacting with animals of all kinds and have experience ranging from aquaponic and smart horticultural systems to working as a paramedic. I hope to meet your pet soon! Pet CPR & First Aid Training
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                                                                                      Claudia C.
                                                                                      Claudia C.Pet Gal Lakeway
                                                                                      Hi, my name is Claudia, and I was born and raised in Lima, Peru. I had the privilege of living on a big property in Lima and being surrounded by many different animals, including dogs, cats, birds, llamas, and snakes. When I moved to Texas, I decided to continue my love for animals; however, it […]
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                                                                                        Lori W.
                                                                                        Lori W.Pet Gal Kona
                                                                                        Hello fur parents! My name is Lori, and I’m originally from Virginia. After a decade in sunny Southern California, I moved to the Big Island in Hawaii. I have worked with a variety of animals in my career, including sea turtles, seals, dolphins, birds of prey, reptiles and, most importantly, dogs and cats! I rescued […]
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                                                                                          Bailey H.
                                                                                          Bailey H.Pet Gal Austin
                                                                                          Hey, I’m Bailey! I moved to Austin in mid-2017 and have been in love with the city since. I have also always loved pets of all sorts, having grown up all my life with them. Animals seem to make for the most loving and loyal companions you could ask for! It’s worked out perfectly that […]
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